While peak season brings many advantages for motels, it additionally presents a number of challenges for hoteliers. Apart from the ever-nagging downside of labor scarcity and altering visitor calls for, they’ve to deal with each day operations, together with reservations, check-ins and check-outs, funds, and many others. To be exact, they have to guarantee the easy execution of all these actions. But the huge query is how will they manage all these? Manually? No approach. With expertise? Yes, however which one?
The reply is Cloud-based Hotel PMS. Need extra convincing? Then, hear it from Dev Kumar, AGM – Sales & Marketing, at Resort De Coracao.
Resort De Coracao is a lodge group with properties in Goa and Corbett, India. For loyal clients, the group’s properties provide elegant hospitality and fashionable sensibility. Now pay attention to him – “We ran our operations on a server-based PMS. Apart from not letting us manage group operations with central management, the resolution couldn’t assist us promote extra on-line, and it restricted our operational capabilities and efficiencies throughout peak season enterprise.”
Hoteliers with server-based PMSs throughout the globe are acquainted with such points, proper? Then what makes this group so particular, and why are we discussing it? Well, right here is the reply. It migrated to the cloud with Hotelogix in 2020. However, we’re not discussing the group for that cause. Instead, we’re thinking about the advantages they’ve skilled, similar to elevated gross sales, occupancy charges, and most significantly, improved operational effectivity.
As the festive and new yr season in India picks up, extra and extra vacationers get ready to e book their lodging, and motels face a big problem – rising operational actions and managing the surge of company whereas sustaining excessive buyer satisfaction. In all these, one essential factor that issues the most is the type of lodge property administration system they’ve in place. This is a vital piece of software program that automates processes, streamlines operations, reduces errors, saves time, and permits for higher visitor providers. Moreover, it helps lodge teams centrally manage operations throughout a number of properties with a single sign-on, main to higher management over enterprise processes.
Apart from centrally managing their properties from their Gurugram company workplace, they’ve been ready to promote extra on-line since migrating to the cloud. They promote rooms on about 10 OTAs, and real-time two-way integration with Channel Manager helps them with immediate updates of fee and availability throughout all OTAs to keep fee parity, promote extra, and get rid of overbookings. Most importantly, this integration saves about 90% of their time each day permitting them to attend to visitor wants.
Another noteworthy level is that the group has virtually 100% occupancy from mid-November via December due to improved advance bookings. But is it ready to deal with the peak season rush? According to Dev Kumar, sure, they’re ready for it.
“We can now effectively and effortlessly manage visitor reservations, check-ins and check-outs, room assignments, and billing from any location and system. It means our workers can manage visitor providers and operations on the go with out being tethered to their desks,” says Dev Kumar.
Also, throughout peak seasons, the administration at Resort De Coracao can scale up their Hotel PMS infrastructure to deal with the elevated demand. With the cloud-based PMS, they’ll shortly add new customers, workstations, cellular units, and many others., to manage rush hour operations. “It ensures that company obtain immediate and environment friendly service, leading to a greater total expertise,” says Dev Kumar. On high of the whole lot, newly employed workers can get began shortly as cloud-based Hotel PMSs are fairly simple to use.
Other essential factors we want to speak about are – flexibility and information safety. Cloud-based Hotel PMS permits workers to entry the software and information from wherever, at any time. This implies that they’ll work remotely and collaborate with one another seamlessly, even throughout peak seasons. Additionally, these options come with automated backups and catastrophe restoration options, guaranteeing their information, primarily visitor information, is all the time safe.
Rush-hour lodge operations will be extraordinarily hectic and difficult, with company checking in and out, housekeeping and upkeep groups working to preserve rooms clear and ready, and workers managing reservations and funds. In such a fast-paced atmosphere, expertise is essential in streamlining operations throughout departments and guaranteeing the whole lot is in tandem. In such conditions, cloud-based Hotel PMS like Hotelogix is the solely resolution motels throughout sizes and choices want the most.